Frequently Asked Questions

(01)

Booking

  • To initiate the booking process, kindly fill out our Enquiry form. We will reach out to you within 2 business days to commence the discussion and prepare your custom proposal.

  • Yes. For our semi‑custom wedding website, we require a 50% deposit to secure your booking and begin work, with the remaining 50% due upon website launch.

    For bespoke projects, the payment schedule is structured according to the project scope and timeline. This will be clearly outlined and agreed upon before work begins.

  • You can settle the invoice through bank transfer or by using your credit card. Regrettably, we do not accept Paypal, Crypto, or any other methods.

  • We are based in Lisbon, Portugal, and Killarney, Ireland, and operate remotely, serving couples from around the world.

(02)

Digital Products

  • We recommend publishing your wedding website at the same time you announce your wedding and send out the Save the Dates, ideally 9–10 months before the day itself. Many couples also choose to keep their website active after the wedding to share photographs, final details, or thank‑you notes with guests.

  • If your timeline is tight, please mention this in your enquiry. If we are able to prioritise your project, a 30% rush fee will apply. Rush availability is confirmed on a case‑by‑case basis and invoiced once feasibility has been agreed.

  • Our work is approached holistically, and all projects begin with a minimum website package. This ensures every website we deliver meets our standards for structure, clarity, and overall experience.

  • Your website, domain, and email will be active for 364 days after publishing.

  • Certainly! We can extend the subscription for another year with an extra fee.

  • All website packages include one month of after‑launch support, during which we address any technical issues and make light adjustments if needed.

    After this period, you are welcome to manage the website independently or continue with one of our Website Care Plans for ongoing support, updates, and oversight.

  • Yes. Once your website is launched, you will receive full access and can update text, images, and content independently. For couples who prefer ongoing support, we also offer Website Care Plans to assist with updates, troubleshooting, and maintenance.

  • Yes. Additional pages or ongoing updates can be added either as a one‑off service or managed through our Website Care Plans, which are designed for weddings with evolving details.

  • Each package offers a different number of revision rounds to ensure your website and design align perfectly with your vision.

    • Semi‑custom websites include 2 revision rounds

    • Bespoke websites include 3 revision rounds

    Additional revisions beyond what is included can be accommodated for an additional fee.

  • The Digital Save the Date is delivered as a PDF or image file and cannot be individually personalised per guest. However, we can personalise the email message used to send it, including each guest’s name.

  • Yes. We offer an optional guest communication add‑on, which allows us to send up to 3 email messages to guests who have RSVP’d through your website. This add‑on is available for €400 and can be added to any website package.

    If you require full RSVP tracking and follow‑ups, we recommend our RSVP Management service.

  • Two reminder emails are included in the package, sent after 2 weeks each. Note that we will contact guests only via your custom email and won't use other channels (phone, Whatsapp, social media, etc.). For non-RSVP respondents, we'll leave a note in the Guest List file.

  • To ensure a thoughtful and balanced process, all services are delivered within clearly defined scopes and time allocations. Unlimited changes or on‑demand updates are not included, but additional support can always be arranged through add‑ons or a Website Care Plan.

(03)

Print Stationery

  • Absolutely! We’re thrilled to offer matching printed invitation suites that seamlessly align with our wedding website designs, creating a cohesive experience from the start.

    We’re launching on-the-day stationery this summer, ensuring your wedding day feels as beautifully coordinated as your invitations. Stay tuned!

  • Our sample sets will be available very soon, so stay tuned for updates. We’ll let you know as soon as they’re ready to order, so you can see and feel the quality for yourself.

  • We believe in combining the best of both worlds by blending digital and print designs for a truly personalised experience. For a modern and convenient approach, we recommend using a digital save-the-date and replacing the RSVP and details cards with your wedding website. However, we completely understand if digital isn’t for you—if you prefer, we’re more than happy to design additional print stationery upon request to make sure everything fits your vision perfectly.

  • Bespoke designs are fully custom-made and tailored to your vision, ensuring every detail is unique. Semi-custom collections are pre-designed, but can be personalised with colours, fonts, and printing method to create a custom look at a more accessible price point.

  • As a digital agency, we focus on creating custom designs for your wedding. While we don’t print invitations in-house, we partner with several amazing production companies, which allows us to offer a variety of flexible printing methods to suit your needs.

  • Since we outsource production, we have the flexibility to offer a wide range of printing methods, including letterpress, embossing, hot foil printing, and much more. If you can imagine it, we can make it happen!

  • No, digital invitations are created as interactive PDFs, so the design and formatting should be adjusted before printing. If you wish to print matching invitations, we will be happy to do this for you as an add-on to the project.

  • Yes, we can create a design for you to manage the printing from your end. We'll share recommendations regarding paper and printing methods. Please note that we don’t take responsibility for the result of printing if you choose a different production.

  • No, we only work with partners we are confident in. We do not disclose our partners.

  • We strongly recommend ordering at least 10 extra invitations when making your order to account for any last-minute additions to your guest list.

  • We understand that timing is everything! For custom stationery, the process typically takes around 4 weeks from the design approval to final delivery. For our semi-custom collections, we aim to have everything ready within 2-3 weeks. We’ll keep you updated every step of the way to ensure everything is delivered on time for your big day!