Frequently Asked Questions

(01)

Booking

  • To initiate the booking process, kindly fill out our Enquiry form. We will reach out to you within 2 business days to commence the discussion and prepare your custom proposal.

  • Yes, our payment plan depends on the package you choose. For the Foundation and Core packages, we require a 50% deposit to book your time and begin work, with the remaining 50% due upon the website's publication. For the Complete package and custom projects, the payment plan will be based on the project schedule, and we will discuss the payment structure based on the timeline and scope of work.

  • You can settle the invoice through bank transfer or by using your credit card. Regrettably, we do not accept Paypal, Crypto, or any other methods.

  • We are based in Lisbon, Portugal, and Killarney, Ireland, and operate remotely, serving couples from around the world.

(02)

Digital Products

  • We recommend publishing your website simultaneously with sending your save the date cards, at least 9-10 months before the big day. We suggest allowing some time after the wedding to send "Thank You" emails or share memorable photos from the event.

  • If urgency is a priority, contact us with your desired timeline. If we can prioritise your order, a 30% rush order fee will apply, invoiced once feasibility is confirmed.

  • Our holistic approach mandates a minimum package, "The Foundation" as the baseline for collaboration.

  • Upon completion, we provide instructions covering basics to edit your new website. You can modify text, images, and even add new sections/pages.

  • Absolutely! We offer add-ons with an additional fee for extra pages, revisions, and email campaigns.

  • Your website, domain, and email will be active for 364 days after publishing.

  • Certainly! We can extend the subscription for another year with an extra fee.

  • Each package offers a different number of revision rounds to ensure your website and design align perfectly with your vision. The Foundation package includes 1 revision round, allowing for essential adjustments after the initial design is presented. The Core package provides 2 revision rounds, giving you more flexibility to refine the design. The Complete package offers 3 revision rounds for the main pages and up to 5 or 7 rounds for extra pages, depending on the package you choose. If you require additional revisions beyond the included rounds, we can accommodate this for an additional fee.

  • The digital invitation is a PDF/JPEG file, and while each particular file can't be personalised, we can customise the email to include each guest's name. Please note that the PDF file itself cannot be personalised.

  • Absolutely! You can choose a different timing within the 364 days of your website subscription.

  • Two reminder emails are included in the package, sent after 2 weeks each. Note that we will contact guests only via your custom email and won't use other channels (phone, Whatsapp, social media, etc.). For non-RSVP respondents, we'll leave a note in the Guest List file.

(03)

Print Stationery

  • We would be delighted to create beautiful custom stationery for you! While we don’t offer semi-custom collections at this time (we plan to introduce them in 2025), we are currently focused on creating custom projects tailored to your specific needs and vision.

  • As a digital agency, we focus on creating custom designs for your wedding. While we don’t print invitations in-house, we partner with several amazing production companies, which allows us to offer a variety of flexible printing methods to suit your needs.

  • Since we outsource production, we have the flexibility to offer a wide range of printing methods, including letterpress, embossing, hot foil printing, and much more. If you can imagine it, we can make it happen!

  • No, digital invitations are created as interactive PDFs, so the design and formatting should be adjusted before printing. If you wish to print matching invitations, we will be happy to do this for you as an add-on to the project.

  • Yes, we can create a design for you to manage the printing from your end. We'll share recommendations regarding paper and printing methods. Please note that we don’t take responsibility for the result of printing if you choose a different production.

  • No, we only work with partners we are confident in. We do not disclose our partners.

  • We strongly recommend ordering at least 10 extra invitations when making your order to account for any last-minute additions to your guest list. Once you have approved your design proof, we cannot change the quantity of your order. We have a minimum order of 50 units.

  • Unfortunately, at the moment, we don’t offer this service as we outsource all printing. This is something we will definitely be working on in the future.