Terms & Conditions

In this document, “we”, “our”, “us” and “Avelã White” refer to Avelã White.

We own and operate the website https://www.avelawhite.com/, referred to as the “Site”, and provide the services and products described on our Site, proposals, invoices and Service Agreements, referred to as the “Services”.

“You”, “your” and “Client” refer to the individual, couple, business or entity purchasing, ordering or engaging us to provide the Services.

By placing an order with us, signing a Service Agreement, accepting a proposal, paying an invoice, or otherwise instructing us to begin work, you acknowledge that you have read, understood and agree to comply with these Terms & Conditions.

1. Project Documents and Order of Priority

For certain projects, we may issue a proposal, invoice or Service Agreement.

Together, these Terms & Conditions, the proposal, the invoice and/or the Service Agreement form the agreement between you and Avelã White.

In the event of any inconsistency or discrepancy between these Terms & Conditions, a proposal, an invoice and a signed Service Agreement, the signed Service Agreement shall prevail.

Any additional work, change to the agreed scope, or exception to these Terms must be confirmed in writing by Avelã White.

Any flexibility, additional assistance, or goodwill adjustment offered by Avelã White in one instance does not amend the agreed scope and does not create an obligation for Avelã White to provide similar or further exceptions in the future.

2. Goods and Services

We offer a range of digital and creative design services, collectively referred to as the “Services”. These Services include, but are not limited to:

  • semi-custom wedding websites;

  • bespoke wedding websites;

  • RSVP and guest management;

  • monogram design;

  • digital Save the Date design;

  • email sending services;

  • stationery design and production;

  • branding for wedding professionals;

  • website design for professionals;

  • website maintenance.

It is our responsibility to provide Services that match the description on our Site, proposal, invoice or Service Agreement. We make every effort to display the specifications, descriptions, features, images and details of all Services as accurately as possible.

However, we cannot guarantee that all specifications, descriptions, features, images and details will be wholly accurate, complete or free from minor variations. We also cannot guarantee that your electronic display will accurately reflect the actual colours, textures, paper finishes, print methods or other details of the Services.

We reserve the right to modify the range of Services and their prices at any time.

3. Description of Services

Avelã White offers semi-custom and bespoke design services, as well as other creative services for wedding professionals and businesses. These are different types of Services and should not be understood as the same.

3.1 Semi-Custom Services

Semi-custom Services are based on Avelã White’s existing template collections and pre-designed creative systems.

For semi-custom wedding websites, the website will be based on one of Avelã White’s existing template collections, which are displayed on our Site at https://www.avelawhite.com/our-collections. The structure, design system, layout logic, section order, styling, typography approach and overall creative concept are already created by Avelã White and remain part of Avelã White’s intellectual property.

Each Avelã White semi-custom website template may include up to the following nine page types:

  • Welcome / Home;

  • Our Story;

  • Travel & Stay;

  • FAQs;

  • Event;

  • Registry;

  • Menu;

  • RSVP;

  • Save the Date.

Each semi-custom template may contain up to nine available page types. However, the number of pages included in your package is not automatically nine pages. Your package includes only the number of pages expressly stated in your proposal, invoice or Service Agreement.

Page swaps, page replacements, renamed pages, temporary landing pages and future-use pages are not automatically included unless expressly stated in your proposal or Service Agreement.

If Avelã White agrees to create, hold, replace, repurpose or include a page outside the agreed scope, this will be treated either as a goodwill exception or as additional work, at Avelã White’s discretion. Any goodwill exception does not amend the package terms or create an entitlement to further additional pages, changes or exceptions.

Additional pages may be quoted separately.

  • Semi-custom packages allow for selected customisations, such as:

  • your names, wedding information, travel details, registry details, schedule and RSVP information;

  • images;

  • colour palette adjustments;

  • selected typography adjustments, where suitable;

  • minor styling refinements;

  • personalisation of the selected template.

Semi-custom packages do not include:

  • a fully custom website;

  • copywriting;

  • a change of template after work has begun;

  • major redesign of the selected template;

  • custom page architecture;

  • major structural changes;

  • extensive new sections;

  • bespoke coding;

  • complex functionality;

  • third-party integrations;

  • unlimited design concepts;

  • unlimited revisions;

  • design work outside the agreed package.

Avelã White reserves the right to decline any requested change that, in its professional opinion, would compromise the quality, consistency, usability, performance or intended design of the template.

3.2 Bespoke Services

Bespoke Services are tailored to the Client’s requirements in accordance with the agreed brief, scope of Services, creative direction and applicable proposal, invoice and/or Service Agreement.

Bespoke wedding websites and bespoke design projects allow for a more individual creative process and may include custom design direction, custom layouts and broader creative development, depending on the agreed package or Service Agreement.

The scope, pages, deliverables, revision rounds, intellectual property terms and portfolio permissions for bespoke Services will be stated in the relevant proposal or Service Agreement.

Unless otherwise agreed in writing, bespoke Services do not include unlimited revisions, unlimited pages, unlimited design concepts, unlimited design exploration, custom coding beyond the agreed scope, or ongoing support beyond the agreed support period.

3.3 Services for Wedding Professionals and Businesses

In addition to Services for private wedding clients, Avelã White may provide branding, website design, creative direction, stationery design, collateral design, digital assets, website maintenance and related creative services for wedding professionals, event businesses and other commercial clients.

These Services may include, but are not limited to:

  • brand identity design;

  • logo design;

  • monogram or mark design;

  • typography and colour palette direction;

  • brand strategy or positioning guidance;

  • website design;

  • website redesign;

  • Squarespace/Shopify website development;

  • website maintenance;

  • social media templates;

  • digital collateral;

  • printed collateral;

  • stationery or packaging design;

  • launch support;

  • SEO-related setup;

  • copywriting support, where expressly included;

  • creative consultancy.

The exact scope, deliverables, timeline, revision rounds, fees and payment schedule for each professional or business project will be stated in the relevant proposal, invoice and/or Service Agreement.

Unless expressly stated in writing, professional and business Services do not include unlimited strategy, unlimited design concepts, unlimited pages, unlimited revisions, copywriting, photography, illustration, brand naming, trademark clearance, legal checks, domain purchases, email hosting, SEO guarantees, third-party subscription costs, paid advertising, social media management, printing, production, or ongoing support after delivery.

Avelã White may provide creative, visual and strategic recommendations, but the Client remains responsible for all final business, legal, commercial and operational decisions relating to their brand, website, services, pricing, claims, content, legal disclosures, professional qualifications and client-facing communications.

3.4 Branding and Visual Identity Services

Where Avelã White provides branding or visual identity Services, the deliverables will be limited to the items expressly stated in the proposal, invoice and/or Service Agreement.

Branding deliverables may include final approved logo files, logo variations, colour palette, typography direction, brand marks, monograms, brand guidelines, social media assets, stationery files, collateral files or other agreed design assets.

Unless otherwise agreed in writing, once all fees have been paid in full, the Client receives ownership of the final approved brand identity deliverables created specifically for the Client’s business and expressly delivered as final files.

Avelã White retains ownership of:

  • unused concepts;

  • rejected logo directions;

  • preliminary sketches;

  • moodboards;

  • creative research;

  • strategy documents not expressly assigned;

  • internal working files;

  • editable source files;

  • design systems, methods and processes;

  • general style direction, know-how and creative approach;

  • templates, tools or frameworks used to create the work.

The Client may not use, reproduce or develop any unused, rejected or preliminary concept without Avelã White’s prior written consent.

Editable source files, including but not limited to Adobe Illustrator, Photoshop, InDesign, Figma, Canva, PDF working files, layered files or other editable files, are not included unless expressly stated in the proposal or Service Agreement.

Avelã White is not responsible for trademark clearance, trademark registration, company-name availability, domain availability, social media handle availability, legal compliance of the business name, or any conflict with third-party rights unless this is expressly included in the written scope.

The Client is responsible for seeking independent legal advice before registering, trademarking or commercially relying on a business name, brand name, logo, slogan or visual identity.

3.5 Websites for Wedding Professionals and Businesses

Where Avelã White provides website design or website redesign Services for wedding professionals, event businesses or commercial clients, the website will be created according to the agreed scope, platform and deliverables stated in the proposal, invoice and/or Service Agreement.

Unless otherwise agreed in writing, business website Services do not include:

  • unlimited website pages;

  • copywriting;

  • blog writing;

  • legal policies drafting;

  • privacy policy drafting;

  • cookie policy drafting;

  • accessibility audit;

  • advanced SEO strategy;

  • guaranteed Google ranking;

  • paid advertising setup;

  • CRM setup;

  • third-party subscription fees;

  • post-launch maintenance beyond the included support period.

The Client is responsible for providing all business information, service descriptions, pricing, legal information, policies, credentials, testimonials, images, videos, portfolio content, case studies and any other content required for the website.

The Client is responsible for ensuring that all website content is accurate, lawful, not misleading, and compliant with any legal or professional obligations applicable to their business, industry, jurisdiction or clients.

Avelã White may assist with SEO setup, metadata, heading structure, page titles, image names or basic optimisation where expressly included. However, Avelã White does not guarantee search engine rankings, traffic levels, enquiries, sales, bookings, conversion rates, press interest, client acquisition or business results.

Where the website includes third-party tools such as booking systems, payment processors, CRM forms, email marketing platforms, analytics, pixels, embedded forms or scheduling tools, the Client remains responsible for the third-party account, subscription, data handling, legal compliance and ongoing management unless otherwise agreed in writing.

4. Website Names, Domains and Availability

We may ask about your preferences regarding website names, domains and URLs. However, Avelã White cannot guarantee the availability of your preferred website name or domain.

Your preferred domain may already be owned, reserved, unavailable, restricted, premium-priced, or in use by someone else. If this happens, we will provide or discuss alternative options where possible.

Where domain registration is included in your package, it applies only to the period expressly stated in your proposal or Service Agreement.

If you wish to own and control the domain directly, you should purchase the domain through your own registrar account and provide Avelã White with the necessary access or DNS records to connect the domain to the website.

If Avelã White registers a domain on your behalf as part of an included package, Avelã White will manage that domain during the included registration period. Renewal after the included period is subject to additional fees.

5. Website Hosting, Squarespace and Platform Use

Avelã White websites are created on Squarespace unless otherwise agreed in writing.

Where website hosting is included in a package, this refers to Squarespace website hosting for the period expressly stated in the proposal or Service Agreement.

Unless otherwise agreed in writing, websites created by Avelã White are built and managed through Avelã White’s Squarespace account, developer environment or managed website setup.

We are happy to provide editor or contributor access to your website, but such access does not transfer ownership of Avelã White’s template, design system, code, layout, styling, creative concept, account structure, billing relationship or intellectual property.

Semi-custom Squarespace websites created by Avelã White are licensed for use through the agreed Squarespace setup. They are not sold as standalone templates and cannot be exported, transferred to another account or provider, copied, duplicated, recreated or hosted outside Squarespace or outside the agreed Avelã White-managed arrangement unless expressly agreed in writing.

If you do not renew hosting or domain services after the included period, the website may become unpublished or unavailable on the custom domain. Avelã White is not responsible for loss of access, interruption or domain expiry caused by non-renewal, failed payments, expired payment methods, registrar issues, Squarespace issues or Client delay.

6. Client Wedding Website Access and Editing

Where website access is included, the Client will receive website editor or contributor access.

This access is provided for the purpose of reviewing, managing and updating your own wedding content. You may edit personal content such as:

  • wording;

  • images;

  • event information;

  • registry details;

  • travel information;

  • accommodation information;

  • guest-facing text;

  • other factual wedding details.

However, you must not, without Avelã White’s prior written consent:

  • remove, hide, alter, unlink, obscure or restyle Avelã White’s attribution credit where such credit applies;

  • duplicate, copy, export, clone, transfer or recreate the website template;

  • alter custom code, CSS, scripts, embedded functionality or technical settings;

  • add third-party tools, scripts, forms, widgets or integrations that may affect website performance, privacy, security or functionality;

  • make structural changes to the website layout, navigation or template architecture;

  • use the website template, design structure or layout for any other event, website, business, commercial purpose or third party without our prior written consent.

If you make changes that affect the website’s appearance, structure, functionality, responsiveness, performance or guest experience, any work required by Avelã White to investigate, correct, repair or restore the website may be charged separately.

Avelã White is not responsible for errors, broken layouts, technical issues, privacy issues, accessibility issues, lost submissions, design inconsistencies or performance issues caused by Client edits or third-party tools added or managed by the Client.

7. Attribution Credit

Where a Client’s website is created using an Avelã White semi-custom template, Avelã White reserves the right to include a discreet attribution credit, such as “Design by Avelã White”, “Website by Avelã White”, or similar wording, in the website footer or another appropriate location.

This attribution credit acknowledges Avelã White’s authorship and intellectual property rights in the underlying website template, layout, styling, structure, design system and creative concept.

The Client may not remove, hide, alter, obscure, unlink, restyle or otherwise interfere with the attribution credit without Avelã White’s prior written consent.

Avelã White may agree to remove the attribution credit at its sole discretion. Where removal is agreed, Avelã White may charge an attribution removal fee, which must be agreed in writing before the credit is removed.

The attribution credit is separate from portfolio use, publicity and marketing rights. A Client’s request for privacy or non-publication of their wedding details does not automatically remove Avelã White’s right to include a discreet attribution credit on a website created from an Avelã White semi-custom template, unless otherwise agreed in writing.

No attribution credit will be added to printed stationery, digital invitation files, Save the Date files, guest emails, or other guest-facing files unless expressly stated or agreed in writing.

8. Intellectual Property

The content displayed and made available on our Site, including text, logos, databases, documents, website designs, template designs, layouts, design systems, graphics and other materials contributing to the composition of our Site, is the exclusive property of Avelã White and may not be replicated, distributed, copied, adapted, transferred or used in any manner without the prior written consent of Avelã White.

For semi-custom Services, Avelã White retains all intellectual property rights in the underlying template, design structure, layout, styling, typography system, colour system, creative concept, code, design logic and related design elements.

Upon full payment of the applicable fees, the Client receives a non-exclusive, non-transferable licence to use the completed semi-custom website or digital deliverable for their personal wedding or event only.

This licence does not allow the Client to:

  • resell the design;

  • redistribute the design;

  • copy the template;

  • reuse the template for another event;

  • use the design for commercial purposes;

  • provide the design to another designer, developer, planner, supplier or third party for reuse;

  • claim authorship of the underlying template or design system;

  • remove required attribution where applicable;

  • create derivative templates or websites based on Avelã White’s work.

For bespoke Services, intellectual property ownership and licence terms will be set out in the relevant proposal or Service Agreement. Where no specific assignment of intellectual property is agreed in writing, Avelã White retains ownership of its design concepts, working files, processes, tools, systems, methods, preliminary ideas and any unused concepts.

Final digital files delivered to you for personal use, such as invitations, stationery PDFs, Save the Dates or other event files, may be used only for your wedding or event. You may not resell, redistribute, reuse, adapt, share, upload for commercial use, or use them for any other event or commercial purpose unless explicitly permitted in writing.

Avelã White is not required to provide editable source files, design files, raw files, font files, code files, working files, layered files, supplier files, original image sources, high-resolution stock files, or internal project files unless expressly agreed in writing.

We may use images under Creative Commons Zero (CC0) licences, licensed image libraries, stock sources, public-domain resources, commercial font licences, platform-provided assets, or other third-party assets within our Services. Avelã White is not required to disclose the sources, names or files relating to such images, fonts or assets, as these selections form part of our creative process and know-how.

9. Portfolio Use, Privacy and Non-Publication

Unless otherwise agreed in writing, Avelã White may display completed or in-progress work, including website designs, stationery designs, digital files, mockups, screenshots, photographs of printed materials and related design assets, in its portfolio, website, social media, blog, press submissions, proposals and marketing materials.

For semi-custom Services relating to private weddings, Avelã White may display the customised semi-custom website or stationery design for portfolio and promotional purposes where the Client has provided consent, or where such use has been agreed in the proposal, Service Agreement, feedback form or other written communication.

Where Avelã White displays the Client’s work for these purposes, the Client acknowledges that the published materials may include information intentionally incorporated into the final design or supplied by the Client, such as the couple’s names, event date, venue or location, photographs, stationery details and other design elements.

The Client is responsible for ensuring that any photographs, images or third-party materials supplied to Avelã White may be used for the agreed portfolio or promotional purposes, including obtaining any necessary permission from photographers or other rights holders.

For bespoke Services, portfolio and promotional use will be addressed in the relevant proposal or Service Agreement. Where appropriate, Avelã White may ask the Client directly in the Service Agreement or feedback form whether the work may be featured.

For wedding professional, business branding and commercial website projects, Avelã White may display the completed work, including business names, logos, website screenshots, brand assets, collateral, mockups and project descriptions, in its portfolio, website, social media, blog, press submissions, proposals and marketing materials, unless otherwise agreed in writing.

Because these Services are created for business and promotional use, portfolio display is considered part of Avelã White’s standard professional practice. If the Client requires confidentiality, delayed publication, white-label delivery, or non-publication of the work, this must be requested before the project begins and expressly agreed in writing.

Avelã White will use reasonable care when displaying Client work and may omit sensitive personal information where appropriate.

If the Client does not wish Avelã White to display or publish their wedding website, stationery, names, images, venue information or wedding details, this must be requested in writing before the project begins and expressly confirmed in the Service Agreement or other written communication.

A privacy or non-publication request does not affect Avelã White’s ownership of its templates, design systems, creative concepts or underlying intellectual property.

10. Client Content and Content Deadlines

The Client is responsible for providing all required content, including wording, photographs, names, dates, locations, timings, event details, accommodation information, travel details, registry links, guest information, RSVP details, menu details, dress code information and any other materials required for the project.

For wedding professionals and business Clients, the Client is responsible for ensuring that all business content, service descriptions, professional claims, credentials, testimonials, pricing, policies and legal information supplied to Avelã White are accurate, lawful and not misleading. Avelã White is not responsible for verifying the legal, commercial or regulatory accuracy of the Client’s business information.

Avelã White is not responsible for delays caused by incomplete, late, inaccurate or changing Client content.

Avelã White may begin work only once all required content for the relevant project stage has been received. If the Client asks Avelã White to begin work using incomplete or placeholder content, any later replacement, restructuring or adjustment of that content may be treated as a revision or additional work.

The Client is responsible for checking all names, dates, times, locations, spellings, guest information, RSVP details, menu details and other factual information before approval.

Avelã White is not responsible for errors in information supplied, entered, edited or approved by the Client.

11. Timeline Estimates and Delivery

All project timelines provided by Avelã White are non-binding estimates intended as guidelines only.

We strive to complete each project as swiftly as possible and will use reasonable efforts to meet the estimated schedule, but these timelines are not guaranteed. Any timeframe we mention is an approximation, not a promise or legally binding deadline.

Where a shorter timeline is required, this may be discussed with Avelã White in advance. We may be able to accommodate an expedited timeline depending on our availability, the scope of the project, the Client’s responsiveness, and the amount of content already prepared. Where an expedited timeline is agreed, a rush fee may apply.

Actual delivery dates may vary based on project complexity, changes in scope, client responsiveness, third-party platforms, supplier timelines, print production schedules, delivery services and unforeseen factors.

Your cooperation is crucial to keeping a project on schedule. Timely submission of content, images, event details and prompt feedback or approval of drafts are essential.

Delays in providing required materials or approvals on your part will result in adjusted delivery timelines. In such cases, Avelã White will revise the schedule accordingly and inform you of the new estimated completion date where appropriate.

Avelã White is not responsible for any impact on your event, launch date, guest communication, RSVP process, print deadline or other planning deadline caused by Client delay, late content, incomplete information or lack of communication.

12. Standard Timeframes for Services

While each project is unique, the following are our typical turnaround targets for each Service. These timeframes start from when we receive all necessary content, decisions and information from you:

  • Semi-Custom Wedding Website: A semi-custom wedding website is typically completed within 10 business days from the date we receive the required content and materials. This includes configuring the selected template with your text, photos and any included customisations.

  • Digital Invitation/Save-the-Date (Semi-Custom): The first draft of a semi-custom digital invitation or Save the Date is typically provided within 5 business days after we receive your event details and personalisation requests. After you review and approve the design, please allow approximately 5 additional business days for us to set up and schedule the online distribution, if we are managing sending via your website.

  • Custom Monogram: The first design concept is typically provided within 3 business days after we have gathered your preferences, including initials, style and any additional elements.

  • Revisions: Revision requests are typically completed within up to 5 business days per revision round.

  • Bespoke Wedding Website: For a bespoke wedding website, the initial design direction is typically provided within approximately 10 business days, and a full draft is typically provided within approximately 14 business days after the design direction is approved. Because bespoke website scope can vary significantly, this timeline is flexible and may be adjusted based on your project’s requirements.

  • Branding and Website Design for Wedding Professionals: Business branding and website design timelines vary depending on the project scope, number of deliverables, content readiness, decision-making process and level of customisation. A more specific schedule will be provided in the proposal or Service Agreement.

  • Custom Stationery Design: The first proof is typically provided within approximately 7 business days after we receive all necessary details, including wording, style preferences, format and print requirements. If physical printing is part of your order, production and printing may take up to 6 weeks after approval of the final design, depending on complexity, print method, materials and printer schedules. Specialty processes such as letterpress, foil stamping, embossing, blind debossing, engraving, handmade paper, duplexing and custom finishing may require additional time.

  • RSVP & Guest List Management: RSVP and guest-list management may be ongoing throughout the wedding planning period up to the event. Where included, Avelã White may provide regular update reports summarising RSVP responses and guest-list status. The frequency and format of such reports will depend on the proposal or Service Agreement.

13. Revisions and Feedback Rounds

A revision round means one consolidated set of feedback provided by the Client in writing after Avelã White has delivered a draft, proof, design concept or website update for review.

Each revision round must be submitted as one clear, complete and consolidated list of requested changes.

Feedback submitted across multiple emails, messages, documents or at different times may be treated as one revision round if submitted within the same review stage, or as additional revision rounds if submitted after Avelã White has already begun implementing or has completed the previously submitted feedback.

Unless otherwise stated in your package or Service Agreement, revision rounds are limited to reasonable refinements of the existing design direction.

Revisions may include reasonable adjustments to:

  • text content;

  • images;

  • colours;

  • layout details;

  • typography choices;

  • spacing;

  • minor styling details;

  • factual corrections.

Revisions do not include:

  • a change of template or collection;

  • a new design direction after a design has been selected;

  • substantial redesign of an approved concept;

  • new pages or new sections not included in the agreed scope;

  • repeated testing of multiple design directions;

  • changes requested after final approval.

Reasonable design exploration within the same review stage will not automatically count as multiple revision rounds. For example, testing a colour and then returning to the original colour may remain part of the same revision round if requested within the same feedback stage and before approval.

A new revision round may apply where the Client requests further changes after the previous feedback has been implemented, after a stage has been approved, or after new information, content or preferences are introduced.

Typos, technical errors or mistakes introduced by Avelã White will be corrected without counting as an additional revision round.

Corrections to information supplied, entered or approved by the Client should be included within the relevant revision round. Changes requested after approval may be charged separately.

14. Approval and Final Sign-Off

When the Client approves a design, website page, digital file, email draft, stationery proof or other deliverable, the Client confirms that they have reviewed and accepted the design, wording, spelling, layout, information and details included in that deliverable.

After approval, any further changes may be treated as additional work and quoted separately.

For printed stationery, the Client’s approval of a final proof confirms that the design is ready for print.

Avelã White is not responsible for reprint costs, production delays or errors that were present in a proof approved by the Client for print, including spelling errors, wording errors, incorrect names, dates, addresses, colours, layout preferences, guest details or other approved information.

If an error is introduced by Avelã White or by the print supplier after the Client’s approval, Avelã White will use reasonable efforts to resolve the issue with the supplier. Avelã White’s liability shall remain limited as set out in these Terms.

15. Digital Sending, Email Delivery and Reports

Where Avelã White provides digital sending services for Save the Dates, invitations, reminders or other guest emails, the service includes:

  • creation or setup of an email address connected to the custom domain, where set out in the proposal or Service Agreement;

  • preparation of one email design;

  • guest-list upload or setup;

  • up to three distributions of the same approved email design, unless otherwise stated in the proposal or Service Agreement;

  • basic delivery reporting.

The “up to three distributions” are intended to allow for practical guest-list management, such as an initial send, corrected email addresses, later-added guests, or agreed follow-up sending using the same approved email design.

A new email design, substantially amended campaign, different purpose, new invitation format, additional reminder campaign, or new guest communication may be quoted separately.

With automated email sending, there is always a possibility that emails may be filtered, delayed, blocked, redirected to spam or promotions folders, or otherwise affected by recipient inbox settings and third-party mail servers. These factors are outside Avelã White’s control.

Avelã White cannot guarantee that all emails will be delivered, opened, read or acted upon by guests. Email delivery may be affected by:

  • incorrect email addresses;

  • spam filters;

  • inbox settings;

  • recipient mail servers;

  • recipient privacy settings;

  • platform limitations;

  • domain authentication issues;

  • guest behaviour;

  • other factors outside Avelã White’s control.

Delivery reports, open rates and related analytics are provided for information only and may not be fully accurate or complete due to privacy settings and limitations of email technology.

16. RSVP and Guest Data

Where Avelã White provides RSVP or guest-list services, we will process guest data only for the purpose of providing the agreed Services. 

The Client is responsible for ensuring that guest information provided to Avelã White is accurate and that the Client has the right to share such information with Avelã White for the purpose of wedding communication, RSVP collection, guest-list management and related Services.

Avelã White will use reasonable care in handling guest and RSVP information. However, Avelã White is not responsible for technical errors, guest submission errors, inaccurate information, incorrect email addresses, non-delivery, third-party platform issues, email filtering, spam filtering, platform outages, or other technical issues outside Avelã White’s reasonable control.

Where an automated export is unavailable or does not function correctly, Avelã White may use reasonable efforts to retrieve, compile or export the available data manually where possible.

Guest and RSVP data may be retained for up to one year after the wedding or project completion, unless a different period is agreed in writing or required by law. After that period, Avelã White will delete project-related guest and RSVP data from its active project storage.

17. Third-Party Platforms, Tools and Integrations

Avelã White’s Services may involve or integrate with third-party platforms, including but not limited to Squarespace, Google Drive, Google Forms, Calendly, Stripe, domain registrars, email providers, print suppliers and delivery companies.

Avelã White is not responsible for the performance, availability, security, privacy practices, data retention, pricing, technical limitations, outages, errors or policy changes of third-party platforms or suppliers.

Where the Client chooses to use or manage a third-party tool, account, form or integration, the Client is responsible for setting up, maintaining, paying for and complying with the terms and privacy policies of that third-party provider, unless otherwise agreed in writing.

If a third-party tool causes technical issues, layout issues, data issues or additional work, Avelã White may charge separately for investigation, support or correction.

18. Website Care & Post‑Launch Support

All website packages include one month of after-launch support, beginning from the website launch date, unless otherwise stated in the proposal or Service Agreement.

During this period, we address technical issues, bugs or inconsistencies related to the initial build and may make light content adjustments if needed to ensure everything functions as intended.

After the included support period, Clients are welcome to manage and update their website independently using their editor access.

For Clients who prefer ongoing assistance, Avelã White offers Website Care Plans, which provide continued support, content updates and technical oversight.

We recommend adding a Website Care Plan once the included one-month support has ended, continuing through to the wedding day. Care plans may also be extended beyond the wedding to allow time for sharing photographs, final updates or preserving the website as a keepsake.

Work requested outside the included support period or outside the agreed support scope may be quoted separately.

19. Fees & Payments 

The fees for the Services will be outlined in the proposal, invoice or Service Agreement.

You agree to pay these fees, along with any processing charges, bank charges, payment provider charges and any legally applicable taxes, including VAT where applicable.

The payment schedule for our Services varies depending on the scope and terms of your project and will be individually agreed based on the proposal, invoice or Service Agreement.

Avelã White is not obliged to begin or continue work until the relevant payment has been received. Avelã White is not obliged to launch a website, send digital communications, release final files, submit files to print, transfer approved materials, or complete final delivery until all relevant outstanding payments have been received.

20. Payment Methods

Our Site does not directly facilitate the collection of all payments.

You can make payments to us via direct bank transfer using the bank details specified in the invoices provided to you, or through a secure online payment system or payment link using your credit or debit card.

Fees for our Services are charged in Euro.

All related bank charges, exchange fees, card fees or payment provider fees should be borne by you in full unless otherwise stated.

21. Termination by the Client

The Client may terminate the Services by giving written notice to Avelã White.

If the Client terminates before any work has begun, Avelã White may retain a cancellation fee of 10% of the total project fee or the amount stated in the Service Agreement, whichever is higher, to cover administrative, planning and scheduling time.

If the Client terminates after work has begun, Avelã White will stop work and assess the Services completed, time invested, third-party costs incurred and project resources reserved up to the termination date.

Fees relating to work already completed, work in progress, planning time, creative direction, design development, administrative work, project management, third-party costs and non-refundable expenses shall remain payable and non-refundable.

Where the amount paid by the Client exceeds the value of work completed and costs incurred, Avelã White may issue a proportional refund at its discretion, unless otherwise stated in the Service Agreement.

22. Termination by Avelã White

Avelã White may terminate the Services by giving reasonable written notice where it is no longer reasonably possible or appropriate to continue the project.

Reasons may include, but are not limited to:

  • non-payment for a period exceeding twenty-one (21) days from the due date;

  • repeated delay by the Client;

  • failure to provide required content or approvals;

  • failure to provide timely communication or required materials that impair the provision of the Services;

  • consistent unresponsiveness;

  • disruptive behaviour or lack of collaboration that delays the project timeline;

  • abusive, offensive or disrespectful conduct toward Avelã White or its team members;

  • aggressive tone, unreasonable demands, harassment or verbal abuse via email, calls or messaging platforms;

  • repeated scope disputes;

  • misuse of Avelã White’s intellectual property;

  • breach of these Terms or the Service Agreement.

If Avelã White terminates due to Client breach or Client conduct, fees for work completed, work in progress and costs incurred up to the termination date shall remain payable and non-refundable.

If Avelã White terminates for reasons not caused by the Client and not due to force majeure, Avelã White will provide any completed work to date where reasonably possible and may refund any amount paid for Services not yet completed, excluding completed work and non-refundable third-party costs

23. Effect of Termination

Upon termination, both parties will be released from any obligation to continue performing the Services after the effective termination date.

Termination shall not affect any rights, remedies, payment obligations, intellectual property rights, confidentiality obligations, limitation of liability provisions, portfolio rights, attribution rights, data provisions, or claims that accrued before the date of termination.

Any clauses intended to survive termination, including intellectual property, confidentiality, payment, limitation of liability, governing law, jurisdiction, portfolio rights, attribution rights and data provisions, shall continue to apply after termination.

24. Delivery of Printed Stationery

Where you order printed stationery from us, the utmost care will be taken in packaging it.

Printed stationery may be shipped across the European Union and to a limited number of other countries, depending on the destination, courier availability, customs requirements, production method and project timeline.

Shipping availability will be discussed individually before or at the time of signing the relevant proposal or Service Agreement.

If we are unable to arrange suitable international shipping to your location, we may recommend local production or provide print-ready files where this is included in the agreed scope.

Delivery fees, customs charges, import taxes, duties and related charges are not included in the prices for printed stationery unless expressly stated.

Avelã White is not responsible for courier delays, customs delays, failed delivery attempts, incorrect delivery information supplied by the Client, import charges, local taxes, or delivery issues outside Avelã White’s reasonable control.

25. Confidentiality

While providing Services, we may each receive confidential or proprietary information from the other, including personal and financial data, preliminary works, wedding information, guest data, private documents and digital spreadsheets (“Confidential Information”).

We agree to keep all Confidential Information strictly confidential and use it only as necessary to perform the Services.

Neither party shall disclose Confidential Information to any third party, except as required by law, court order, governmental authority, professional advisers, third-party platforms or suppliers where necessary to perform the Services.

Confidential Information does not include information that is already public, becomes public through no fault of either party, or is received from a third party without an obligation of confidentiality.

26. Liability and Indemnity

In no event will Avelã White, our affiliates, agents, suppliers or licensors be liable for indirect, special, incidental or consequential damages, including without limitation damages for loss of profits, loss of information, loss of data, loss of opportunity, reputational harm, emotional distress, event disruption, or other pecuniary or non-pecuniary loss that may arise directly or indirectly in connection with the Services, even if Avelã White has been advised of the possibility that such damages may arise.Avelã White Terms & Conditions | Page 15 

In no event will any liability of Avelã White or our affiliates, agents, suppliers and licensors to you or any third party arising out of any legal claim, whether in contract, tort, negligence or otherwise, connected with the Services or these Terms exceed the amount paid by you to Avelã White for the particular Service to which the claim relates.

Avelã White is not responsible for the acts, omissions, delays, failures, policies, pricing, outages or errors of third-party platforms, suppliers, printers, couriers, registrars, email providers or other third parties.

27. Force Majeure

Avelã White shall not be liable, nor deemed to be in default, for any delay, failure or interruption in the provision of the Services caused directly or indirectly by events beyond our reasonable control.

This includes, but is not limited to:

  • illness, accident or emergency;

  • acts of nature;

  • fire, flood, storm or severe weather;

  • war, terrorism, civil unrest or governmental restrictions;

  • strikes or labour issues;

  • transport disruption;

  • courier disruption;

  • supplier failure;

  • power outages;

  • internet or connectivity failure;

  • platform outages;

  • cyberattacks;

  • computer viruses;

  • unauthorised access;

  • theft;

  • epidemic, pandemic or quarantine restrictions;

  • failure of electronic or mechanical equipment;

  • any other circumstance outside Avelã White’s reasonable control.

If a force majeure event occurs, Avelã White will notify the Client where reasonably possible and may adjust timelines, pause work, modify delivery methods, or terminate the affected Services.

If the Services are terminated due to force majeure, Avelã White may retain fees corresponding to work already completed, work in progress, planning time, administrative work and any approved or non-refundable third-party costs already incurred.

Any amount paid for Services that have not been started or completed may be refunded proportionally at Avelã White’s discretion, unless otherwise stated in the Service Agreement

28. No Guarantee of Guest Behaviour, Wedding Outcomes or Business Results

Avelã White’s Services are design, communication and support services.

Avelã White does not guarantee guest attendance, RSVP response rates, email open rates, guest satisfaction, travel arrangements, accommodation availability, registry purchases, wedding planning outcomes, or any specific result connected to the Client’s wedding or event.

For wedding professionals and business Clients, Avelã White does not guarantee search engine rankings, traffic levels, enquiries, sales, bookings, revenue, business growth, press coverage, social media growth, client acquisition, or any specific commercial result.

The Client remains responsible for wedding planning decisions, guest communication decisions, legal marriage requirements, event logistics, supplier coordination, business decisions and final approval of all client-facing or guest-facing information.

29. Independent Contractor Status

In providing the Services, it is expressly agreed that Avelã White is acting solely as an independent contractor.

These Terms and any related Service Agreement do not create any partnership, joint venture, employment relationship, agency relationship or fiduciary relationship between the parties.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, such finding will not affect the validity or enforceability of the remaining Terms.

Instead, the Terms will be interpreted and enforced as if the invalid or unenforceable provision were not included, or as if it had been modified to the minimum extent necessary to make it valid and enforceable.

31. Governing Law and Jurisdiction

Unless otherwise agreed in writing in the relevant Service Agreement, these Terms shall be governed by and construed in accordance with the laws of Portugal.

Unless otherwise agreed in writing in the relevant Service Agreement, the Portuguese courts shall have exclusive jurisdiction to resolve any disputes arising from, related to, or in connection with these Terms or the legal relationships established by them.

Where appropriate, the parties may agree in the relevant Service Agreement that the laws or courts of another country shall apply to a specific project. Any such agreement must be expressly confirmed in writing before the Services begin.

Avelã White also reserves the right to initiate proceedings related to the substance of the matter in the courts of your country of residence where legally permitted or appropriate.

32. Changes to These Terms

These Terms are subject to amendment periodically to ensure legal compliance and to accurately reflect modifications in the operation of our Site and the provision of our Services.

The version of the Terms applicable to your project will be the version in force at the time you place your order, accept a proposal, sign a Service Agreement, pay an invoice, or otherwise instruct Avelã White to begin work, unless a later version is expressly agreed in writing.

33. Notices

All notices to Avelã White must be delivered in writing to:

Avelã White
Av. Casal Ribeiro 55
Lisbon, Portugal
1000-091

Email: hello@avelawhite.com

Notices sent by email shall be treated as received when successfully sent, unless the sender receives an automated delivery failure notice.

34. Privacy Policy and Cookie Policy

We respect your privacy.

The information you provide about yourself and your guests will be used in accordance with our Privacy Policy.

By visiting our Site, you agree to the use of cookies in accordance with Squarespace Cookie Policy.

35. Third-Party Content

Our Services may include links to external websites, articles, images, applications, tools, platforms and other content from third parties.

We do not endorse or assume responsibility for the accuracy, availability, functionality, privacy practices, security, pricing or policies of these external sites, tools and content.

Use of any third-party content, platform or service is at your own risk, and you should review their terms and policies.

36. Survival of Rights

The Client’s licence to use any website, digital file, stationery design, monogram or other deliverable is conditional upon full payment of all fees due.

Avelã White’s intellectual property rights, template ownership, design ownership, attribution rights, portfolio rights, confidentiality rights, payment rights and restrictions on copying, resale, redistribution or commercial use shall survive completion, cancellation, expiry or termination of the Services.

Last Updated: 17.07.2026.